SugarCRM vs vTigerCRM
When you start searching for a CRM software,
the tools you come upon are SugarCRM
and vTigerCRM. But which one to
choose? Which one of these would be more suitable for your company's needs? In
this article you will find a comparison between SugarCRM and vTigerCRM.
vTigerCRM
vTigerCRM is an Open Source CRM software
appropriate for small and medium organizations. With it you can manage your
company wide CRM and Inventory Management activities effectively, including
sales force and marketing automation, customer support and service, and
procurement. There are many tools and add-ons that will assist you in enhancing
your organization's business productivity. Some of them are MS Outlook, MS
Office and Thunderbird integration, Customer Portal, RSS and others.
SugarCRM
SugarCRM - Sugar OS is an open source CRM
application bringing a feature-rich set of business processes that enhance
marketing effectiveness, drive sales performance, improve customer satisfaction
and provide executive insight into business performance. It is a preferable
choice for customers of all sizes across a broad range of industries because of
its collaboration and administration capabilities to adapt how their company
operates.
SugarCRM Advantages
Sugar Suite is an excellent choice due to its
advanced features, and is convenient to organizations from all sizes and
industries. The installation of SugarCRM,
as well as the installation of additional modules and language packs is quite
easy and trouble-free, and the admin area offers a great variety of options and
tools. SugarCRM is built on the pure
Open Source LAMPS platform: Linux or Windows, Apache or IIS, MySQL, PHP, and SugarCRM. Its mobile solutions
translate to less downtime and greater productivity. Sugar Suite integrates
e-mail and calendar information with Microsoft Outlook, ensuring that company
communications are centralized and coordinated.
Due to the Flexible Delivery
Model, there are no constraints around deployment. Moreover, the customizable
User Interface and Workflow guarantee adaptation to the user, not the other way
around. With Sugar Suite Modular Open Applications you will have what you need
to connect across your business. The Open Source Architecture provides 100%
visible source code for inexpensive customization and support. The Neutral
Operation System avoids "forklift" upgrades and propriety vendor
lock-in.
SugarCRM Disadvantages
While providing more capabilities and
reliability, Sugar Suite loads slower than vTigerCRM
and is not so easy to use. Problems may also arise if a user doesn't lock the
Installation after finishing it. Contrary to vTigerCRM, some of its add-ons are not free for installing and
should be ordered additionally. Another disadvantage of SugarCRM is the very resource-consuming upgrade process. A SugarCRM upgrade can rarely be
completed successfully on a shared server because the upgrade times out.
vTigerCRM
vTigerCRM is an Open Source CRM software
appropriate for small and medium organizations. With it you can manage your
company wide CRM and Inventory Management activities effectively, including
sales force and marketing automation, customer support and service, and
procurement. There are many tools and add-ons that will assist you in enhancing
your organization's business productivity. Some of them are MS Outlook, MS
Office and Thunderbird integration, Customer Portal, RSS and others.
vTigerCRM Advantages
Being extremely easy to use is perhaps one of the
most important advantages of vTigerCRM.
Compared to Sugar Suite, vTigerCRM
loads faster. vTiger's user interface is more intuitive and easier to use. The
necessary software, such as Apache, MySQL, and PHP are integrated, and
executables are made available both for Windows and Linux operating systems.
The vTigerCRM software provides Open
Source add-ons for Microsoft Outlook, Mozilla/Thunderbird, Microsoft Word, and
Customer Portal, which add more value to the end-users by providing many
enterprise features. The Software is absolutely FREE and does not require any
up-front investment. It allows pre-sales and post-sales activities be
integrated in a single application and provides rich user-experience with
product customization and excellent customer support.
vTigerCRM Disadvantages
vTiger's installation is somewhat tricky, e.g.
because vTigerCRM cannot populate
its database during installation, and may require additional file changes in
order to be completed successfully. Another disadvantage of vTiger versions 4.x
is that, similar to SugarCRM's upgrade issues, the upgrade process of vTigerCRM also times out causing the
upgrade to fail. In the new 5.x releases this problem has been fixed.